Shipping Policy

Currently, we only provide shipping to Malaysia.

Delivery Fees

• Please note that the delivery fee is applied depends on what product do you order.
• Shipping fee is only applicable after discounts and vouchers have been applied
• All the delivery fee can confirm before you process of payment

Additional Information

• Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
• Our courier service providers is
• We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room.
• Please ensure your purchased item follows Malaysia shipping regulation. In the case that your purchased item is prohibited, we will cancel the item and proceed for a refund.
• The guarded building will handle the parcel to the guardhouse or management office only.

Delivery Timeframe During The Normal Circumstance

after the payment is confirmed and we will process ship out your parcel within 1-3 working days (excluding weekends and public holidays).
Except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Delivery Timeframe During Covid-19 Pandemic Period

we process all orders as usual. After the payment is confirmed and we will process ship out your parcel within 1-3 working days (excluding weekends and public holidays).
Kindly do expect some delay in parcel deliveries during the CMCO period. Parcels should be able to be delivered to West Malaysia customers in 5-7 business days.
Due to the reduction of flight frequency throughout the CMCO period, East Malaysia customers do expect to receive the packages in 7-14 business days.

Delivery Timeframe During Promotion Periods

Due to the overwhelming order volume during the event period, there will be a slight delay in shipment. After the payment is confirmed and we will process ship out your parcel within 5-14 working days (excluding weekends and public holidays) or;
Can expect to receive their package within the promised delivery time-frame stated on the respective order summary/ order confirmation email.

For more details or inquiries on shipping issues,
Please contact us through email: helpersonmy@gmail.com